Privacy Policy


Updated – April 2018

Haventec is committed to protecting your personal information and respecting your privacy. This privacy policy explains how we collect, use and disclose information when you access or use this website or when you otherwise interact with us.

Collection of information

For most products and services, it is necessary for Haventec to collect ‘Personal Information’ such as your name, identity details, contact details, transaction information and other personal details where needed.

We may also collection Personal Information when:

  • You create a user account in the Haventec console or request any form of support.
  • You register or participate in Haventec webcasts, webinars or seminars/conferences.
  • You request product or service information or materials.
  • You participate in surveys and evaluations.
  • You apply for a job or submit your resume.
  • You submit questions or comments to us.

Haventec may also collect Personal Information from individuals at conventions, trade shows, expositions and other industry events.

We do not generally collect sensitive information from you; however, if you provide such information to us, we will only collect that information with your express consent and only where such information is reasonably required for us to provide our products or services to you. We shall not disclose sensitive information to any other party without your consent.

Why we collect personal information

We collect Personal Information about you which is reasonably necessary to:

  • Provide you with quality products or services
  • Conduct marketing and social functions
  • Analyse our services and customer needs to help us develop new and/or improved products and services, or as otherwise authorised by you.

Without such information, we may not be able to provide you with an appropriate level of service.

Information collected by cookies and other tracking technologies

We use various technologies to collect information, and these may include sending cookies to your computer or mobile device.

Cookies are small data files stored on your hard drive or in device memory that help us improve our customer service and your experience, see which areas and features of our website are popular and count visits.

We may also collect information using web beacons (also known as “tracking pixels”). Web beacons are electronic images that may be used on our website or in emails and help deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.

We may use cookies or web beacons to:

  • Link or combine with information we get from others to help understand your needs and provide you with better service; and
  • Carry out any other purpose for which the information was collected.

Most web browsers are set to accept cookies by default.  If you prefer, you can set your browser to remove or reject browser cookies.

We use cookies on some (but not all) web pages to deliver personalised content or to tailor our information to the way you use the website, and/or your current context on the website.

Google Analytics, marketing and advertising

Haventec uses all features of Google Analytics. This includes collecting specific visitor cookie data, such as the source, medium and keyword used to visit our website. Google Analytics does not store any visitor-specific data and we will not use visitor-specific data in any way related to Google Analytics, Google AdWords, and remarketing.

Employment and Employee data

Employment/Employee data includes any information about an identified or identifiable person that is collected in the context of a person’s working relationship, including the application and interview process before we hire someone to work with Haventec.

People protected include job applicants, Employees (including temporary, permanent and part-time), interns, independent contractors, retirees, and former Employees, as well as any dependents or others whose personal data has been given to Haventec by such people.

Employment/Employee data may be collected, stored, analysed, shared and used for legitimate human resources, business, and safety/security purposes in accordance with this policy and applicable law(s). The primary purposes for collection, storage and/or use of these employment/Employee data sets include:

  • Human Resources Management: involves the collection, storage, analysis and sharing of data to attract, retain and motivate a highly qualified workforce.  This includes, but is not limited to, recruiting, compensation planning, succession planning, reorganisation needs, performance assessment, training, Employee benefit administration, compliance with applicable legal requirements, and communication with Employees and/or their representatives.
  • Business Processes and Management: involves processes used to run Haventec’s operations, including, but not limited to, scheduling work assignments, managing company assets, reporting and releasing any public data and populating Employee directories.
  • Safety and Security Management: involves activities that ensure the safety and protection of Employees, assets, resources, and communities, which include, but are not limited to monitoring and surveillance of Haventec IT systems.

Haventec will ensure adequate protection for employment/Employee data processed.

Haventec may transfer Employment/Employee Data to selected external third parties that have been engaged to perform certain employment-related services.

Haventec will require external third party suppliers to comply with this policy or to guarantee the same levels of protection as Haventec when handling this data.

Such selected third parties will have access to this data solely for the purpose of performing the services specified in the applicable service contract.

If Haventec concludes that a supplier is not complying with these obligations, it will promptly take appropriate actions to remedy such non-compliance or implement necessary sanctions.

When your information is disclosed

We may disclose Personal Information outside of Haventec:

  • As required by law or regulations, or as required by a regulator
  • To our service providers, who provide services in connection with our products and services
  • As contained in the terms and conditions of our products or services.

By engaging us to provide products or services to you and/or providing us with your Personal Information, you consent to the disclosure of your Personal Information outside Australia, and acknowledge that we are not required to ensure that overseas recipients handle your Personal Information in compliance with Australian Privacy Law.

We will, however, where practicable in the circumstances, take reasonable steps to ensure that overseas recipients use and disclose such Personal Information in a manner consistent with this Privacy Policy. The third parties referenced above, to whom we may provide your Personal Information, may be located in countries including the United States of America, Germany, Ireland, United Kingdom, Spain, New Zealand and Indonesia.

In addition, if Personal Information is obtained or stored in the United States, you consent to the disclosure of your Personal Information outside of the United States, and acknowledge that the laws of the jurisdiction where the Personal Information is transmitted may apply, including, without limitation the Australian Privacy Law. Where practicable in the circumstances, we will take reasonable steps to ensure that overseas recipients use and disclose such Personal Information in a manner consistent with this Privacy Policy.

Changes to our Privacy Policy

We may change this policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy, and in some cases, we may provide you with additional notice (such as adding a statement to the homepage of our website).

Keeping information accurate and up to date

We take reasonable steps to keep your Personal Information accurate and complete. You may send us an email at [email protected] to request access to your Personal Information you have provided to us for the purpose of correcting, amending or deleting data that is inaccurate. We will do our best to respond to your request in a timely manner and grant your request as required by law.

Contact Us

If you have any questions about this policy, please contact us at: [email protected]

Haventec Pty Ltd

Attention: Legal Department, Privacy Policy Issues

Level 27, 1 Market Street

Sydney, NSW 2000

If your concerns are not resolved to your satisfaction, you may be able to escalate your complaint to an external dispute resolution scheme or to a regulatory authority. We can provide details of the appropriate scheme/regulator for you, as these may vary by jurisdiction.